Responsibilities: • Greet patients and visitors promptly and professionally. • Collect personal, medical, and insurance information from patients. • Perform data entry tasks to record patient details in the hospital database. • Verify insurance coverage and explain the admission process to patients. • Schedule patient appointments and procedures as necessary. • Coordinate with medical staff to ensure smooth patient flow. • Maintain patient confidentiality in compliance with HIPAA guidelines. • Handle patient queries and concerns effectively and efficiently. • Prepare admission forms and other hospital paperwork. • Conduct financial counseling when required. Requirements: • High school diploma or equivalent. • Previous experience in a healthcare setting or customer service role is a plus. • Basic understanding of medical terminology. • Strong data entry skills with attention to detail. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment. • Knowledge of insurance verification and billing procedures. • Familiarity with HIPAA regulations and guidelines. • Ability to work flexible hours, including nights, weekends, and holidays if necessary. Preferred Skills: • Bilingual abilities are a plus. • Good problem-solving skills and the ability to make decisions under pressure. • Strong organizational skills with the ability to multitask. • Ability to work independently as well as part of a team. • Strong customer service orientation with a high level of empathy and patience. • Proficiency in using Microsoft Office Suite and hospital management software. • Excellent telephone etiquette. • Good numerical skills for handling payments and insurance claims. • Ability to handle sensitive information with discretion.',